Privacy Policy

1. Introduction

Fontaine Engineering und Maschinen GmbH ("we," "us," or "our") operates the Fontaine Maschinen Social Casino website at fontaineengineeringmaschinen.ca (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our Platform. By using Fontaine Maschinen, you consent to the practices described in this policy.

2. Data Controller

The data controller responsible for your personal data is Fontaine Engineering und Maschinen GmbH, Industriestraße 28, 40764 Langenfeld (Rheinland), Germany. For privacy-related inquiries, contact us at privacy@fontaineengineeringmaschinen.ca or through our Contact Us page.

3. Information We Collect

We collect the following categories of personal information: account registration data (name, email address, password), subscription and payment information (processed by third-party payment providers), gameplay and usage data, device and browser information, IP address and general location data, communication records when you contact support, and cookie data as described in our Cookie Policy.

4. How We Use Your Information

We use your personal data to: create and manage your account, provide access to social casino games and features, process subscription payments, deliver customer support, send service-related communications, improve Platform performance and user experience, ensure security and prevent fraud, comply with legal obligations, and conduct analytics to understand usage patterns.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws, we process your data based on: contractual necessity (to provide our services), legitimate interests (security, analytics, improvement), legal obligations (regulatory compliance), and your consent (marketing communications, non-essential cookies).

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with: payment processors for subscription billing, cloud hosting providers for Platform infrastructure, analytics services (anonymized where possible), legal authorities when required by law, and professional advisors bound by confidentiality. All third-party processors are contractually obligated to protect your data.

7. International Data Transfers

Your data may be transferred to and processed in Germany and other countries where our service providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to three years to comply with legal obligations, resolve disputes, and enforce agreements. Anonymized analytics data may be retained indefinitely.

9. Your Rights

Depending on your jurisdiction, you may have the right to: access your personal data, rectify inaccurate information, request deletion of your data, restrict or object to processing, data portability, withdraw consent at any time, and lodge a complaint with a supervisory authority. To exercise these rights, contact privacy@fontaineengineeringmaschinen.ca.

10. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, access controls, regular security audits, and employee training on data protection. While we strive to protect your information, no method of electronic transmission is 100% secure.

11. Children's Privacy

Fontaine Maschinen is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal data, we will promptly delete such information and terminate the associated account.

12. Third-Party Links

Our Platform may contain links to external websites such as responsible gaming resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform. The "Last updated" date at the top indicates when the policy was last revised. Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: Fontaine Engineering und Maschinen GmbH, Industriestraße 28, 40764 Langenfeld (Rheinland), Germany. Email: privacy@fontaineengineeringmaschinen.ca.